Privacy Policy

Effective Date: August 01, 2025

1. Introduction

This Privacy Policy (“Policy”) describes how Makaazilink (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your Personal Data when you access or use our services. For the purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”).

2. Scope

This Policy applies to all users of the Makaazilink platform, including landlords, tenants, agents, and visitors. It applies regardless of whether access is via website, mobile application, or integrated third-party service.

3. Definitions
  • Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
  • Controller: The entity that determines the purposes and means of Processing Personal Data.
  • Processor: A third party that processes Personal Data on behalf of the Controller.
4. Data We Collect

We collect the following categories of Personal Data:

  • Identification Data: Full name, national ID or passport number.
  • Contact Data: Email address, telephone number, physical address.
  • Financial Data: M-Pesa transaction IDs, bank payment references (excluding full card/bank details).
  • Property Data: Address, description, rental amount, tenancy terms.
  • Technical Data: IP address, browser type, operating system, session activity logs.
  • Communications: Messages, support requests, emails, and recorded calls.
  • Cookies & Analytics Data: Session cookies, analytics identifiers, usage statistics.
5. Purpose and Legal Basis

We process your Personal Data for the following purposes and legal grounds:

  • Contractual Necessity: To provide and manage your account, process payments, and deliver services.
  • Legal Obligation: To comply with tax, anti-fraud, and regulatory requirements.
  • Legitimate Interests: To improve services, prevent abuse, and ensure platform security.
  • Consent: For optional features, marketing communications, or analytics beyond what is strictly necessary.
6. Google Services

We may use Google services (e.g., Google Analytics, Firebase, reCAPTCHA) for analytics, performance optimization, and fraud prevention. Data collected by these services may include IP addresses, device details, and usage patterns. Such data is processed according to Google’s Privacy Policy.

7. Data Sharing

We may share your Personal Data with:

  • Payment processors (e.g., M-Pesa) for transaction processing.
  • Cloud hosting and IT infrastructure providers.
  • Regulatory authorities, if legally required.

We do not sell your Personal Data.

8. International Transfers

If your data is transferred outside Kenya or the EEA, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

9. Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon expiry of the retention period, data will be securely deleted or anonymized.

10. Security

We apply encryption, access controls, secure storage, and regular audits to safeguard your Personal Data. However, no system can guarantee absolute security.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data immediately.

12. Your Rights
  • Right to Access – obtain a copy of your data.
  • Right to Rectification – correct inaccuracies.
  • Right to Erasure – request deletion.
  • Right to Restrict Processing – limit how we process data.
  • Right to Data Portability – receive your data in a structured format.
  • Right to Object – to processing based on legitimate interests.

To exercise your rights, contact support@Makaazilink.com.

13. Changes to this Policy

We may amend this Policy to reflect changes in our practices, legal requirements, or for other reasons. Updates will be posted on this page with a revised effective date.

14. Contact

If you have questions or concerns, contact us at:

Email: support@Makaazilink.com
Address: Makaazilink, Nairobi, Kenya